Join Our Growing Team!

Penn Fleet is seeking an experienced, motivated Mobile Service Manager to oversee and grow our mobile repair division. This is a leadership position responsible for coordinating technicians, ensuring exceptional customer service, maintaining efficiency, and helping expand our mobile service operations.

If you're organized, thrive in a fast-paced environment, enjoy solving problems, and have a background in truck or fleet maintenance, we'd love to hear from you.

Responsibilities

• Manage the day-to-day operations of the mobile service department.
• Schedule and dispatch mobile technicians for emergency and preventative maintenance calls.
• Communicate with customers regarding repairs, timelines, and service updates.
• Ensure technicians have the tools, parts, and information needed for each job.
• Monitor technician productivity, efficiency, and quality of work.
• Assist in estimating repairs and approving work orders.
• Coordinate with the shop, parts department, and customers to maximize productivity.
• Build and maintain strong customer relationships.
• Resolve customer concerns professionally and promptly.
• Help develop and expand the company's mobile service business.
• Ensure compliance with all safety policies and DOT regulations.
• Track KPIs including response time, billed hours, revenue, and technician utilization.

Qualifications

• Previous experience in truck, fleet, diesel, or heavy equipment repair.
• Leadership or supervisory experience preferred.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to multitask and make decisions in a fast-paced environment.
• Experience with service management software is a plus.
• Valid driver's license required.

What We're Looking For

The ideal candidate is someone who:

• Leads by example.
• Thinks ahead and solves problems before they become issues.
• Communicates clearly with customers and employees.
• Keeps technicians productive and accountable.
• Understands both the technical and business sides of fleet maintenance.
• Is motivated to help grow a successful mobile service operation.

Benefits

• Competitive salary based on experience
• Health benefits
• Paid vacation and holidays
• 401(k)
• Company vehicle 

If you're ready to lead a growing mobile service team and make a direct impact on customer satisfaction and company growth, we'd love to meet you.

Apply today and help keep our customers moving!!